Our Reviews

Personnel is always friendly. My service was completed sooner than expected.

Spot on

Was extremely impressed with staff and my sales guy Tony very helpful

Mark was wonderful!! My experience was wonderful and top notch!! No complaints!!

I have the wheel and tire package for my truck and got a flat tire on the highway. I was able to drop my tire off late and have it ready the next day, especially sine the tire was not in stock. Thank you for your speedy response.

Everything went well.

great experience from start to finish-

Was happy with my purchase

BALLAS did a great job!!

I waited an hour and forty five minutes for my scheduled oil change.

They were great

The entire experience was awful, and I regret buying this vehicle. I should have trusted my instincts when I questioned the manager's integrity during the initial phone call. Nothing was explained properly, and everything seemed shady. My financing turned out to be a scam—I was given the highest interest rate without even having my credit report checked, which I only found out after signing everything. Now I'm stuck with high financing when I could have secured a much lower rate through my own bank. I was told there wouldn't be a penalty for canceling the financing, but GM Financial says otherwise. I was also misled about taxes not being included in the financing, which I now have to cover out of pocket. This was apparently how the manager "sweetened" the deal by showing me new numbers. I feel completely scammed and wish I had never made this purchase. To make matters worse, the vehicle itself has issues—the right mirror alert only works part of the time, the engine-off feature doesn’t always engage (even though it’s activated), and the CarPlay needs resetting half the time I use it, something I’ve never experienced with other vehicles. I received four calls on the day of purchase to secure my business, but not a single follow-up to check on my satisfaction since then.

Fast, friendly, courteous

Good experience

From start to finish the service, transmission replacement, was done impeccably. Truck drove like a new truck when it was finished

I’ve never bought a car so smoothly before! Outstanding service. Mr Youself was my salesmen and he was awesome

They treated me incredible and the whole experience felt like I was a VIP or one of their most valued customers, even though it was my first purchase from them.

Just in for an oil change and tire rotation, always like to visit with the salesmen while waiting and drooling over the new trucks. Maybe some day! Lol.

Everyone was friendly and the service was amazing, I told Mark Stevens what I wanted and I needed it by the end of the week and he delivered, had the truck I wanted next day and everything after was smooth and timely. I cannot stress enough how wonderful the staff is and I have shared my experience with friends and family, I will always recommend Ballas to others from now on. Thank you so much.

Very courteous

Tony Gibbs was very helpful and the experience was good. I would recommend Ballas to anyone looking for a new car.

Maintenance person seemed uncaring and rude. I won't be getting Maintenance there any longer.

I was quoted over the phone $89.99 for an oil change for my 2016 Corvette. I explicitly told the girl it was a 2016 Corvette.She asked me how many quarts of oil it took. I told her I had no idea as this was my first oil change on it since I bought it used. Dave White quoted me $140 for the same so I went with Ballas as I have had all my other vehicles oil changed there in the past and have bought vehicles from them in the past. Always did a good job in the past. I go to pick up my car and the girl tells me it cost $195 which included my $20 coupon I gave them when I came in. She looked at me like I was lying about the quote. If nothing else I feel they should at least match the price Dave White quoted me. I understand the vehicle took 10 quarts of oil so I get the additional charge there but not an additional $125 as quoted. I told her she should instruct the girls setting the appointments about proper pricing. I will not get an oil change there or buy another vehicle there unless something fair is done. It isn't even about the money but the shock I got when I was charged a different price than quoted.

Great as always. Thank you

Was there for service. Was treated wonderful. Sales people all very friendly as I visited the show room

Outstanding could not be happier with the entire experience.

Dana was very patient, made the process easy and helped me find the right priced vehicle that fit my current needs.

In and out

The dealership was clean the service department also the service Tech. was inviting and he took care of me quickly

It was nice but 3 long days

Service completed ahead of schedule

Had car for less than year. 3rd time had to bring in for check engine light. One day after this last time, now I’m getting service park assist fault on car. This purchase vehicle has been awful.

Get experience all around ..

Everything went fast and easy!! Everyone was helpful and nice!

Courteous quick Thank you

John was very accommodating and my car came out great.

Experience was very quick and easy no hassles very direct salesman. Got the job done!!

Mark Stevens was great person to work with, great job Mark.

Easy to do

good service

Great service

Oil change tire rotation

I’ve been going to the service department for 6 years and I never had a bad experience.

Good service and in a timely manner.

Tony did a great job

Everyone that spoke with my Wife treated her with respect and kindness and didn’t treat her like a stupid woman. They showed the same kindness to me as well. I had questions and concerns about certain things and everyone was honest with me which I respected alot.

Derek was extremely helpful to the whole process, keeping me informed of everything that was going on and making sure we were comfortable the entire time

Tony was outstanding. We had a much different experience at Cronin in Perrysburg. We were told that the "interior color we wanted on our Envista Avenir was not available" by Charlie Cronin. I made 1 phone call to another dealership and found that to be untrue. Charlie was not unkind, but continued to pressure me to buy a vehicle that I wasn't sure I wanted. I saw online that Ballas had one available on the lot that had the interior I wanted - and man am I glad we made the trip. It felt like we mattered and Tony really made me feel like he wanted to work. My business was definitely earned.

Tony has helped me find 2 new vehicles this year. They are wonderful and reliable. He helped my husband and I find a new vehicle. We're very impressed with our purchase! Tony is a reputable salesman and very easy to work with. You tell him what you want and he'll make it happen! Definitely recommend. The other staff at Ballas are wonderful to work with and explain every process of the car buying experience in-depth. I recommend this place to anyone who is looking for a vehicle.

Quickly service was in and out

Randy Kaufman was the best salesman i could ask for. From the moment I came in he was helpful and professional. He treated me with kindness and I felt that he did everything he could to not only put me in the perfect vehicle but to make sure I got the best deal possible. When my 3 year lease is up I hope to be able to discuss my next vehicle with Randy again.

Good

Tony was very friendly and knowledgeable. He made my car buying experience very easy.

Service was completed in a timely manner.

Came in for an oil change had questions about another vehicle that I had purchased and got the answers I needed

Service is prompt and employees friendly. My only concern was the cost for replacing two windshield wipers. Over $70 for two was a bit unsettling. Next time I will ask the cost prior to the service. I

Not helpful with my situation

Friendly and fast service

Friendly no nonsense dealing. Very professional and pleasant to work with.

Friendly and fast service.

You found things I did not know were bad and needed fixed.

The service that I had was very good, but it took over 4 hours to get it taken care of. I only had a oil change and a tire evaluation done.

Very perfessional, yet made me feel at home. Great guys all around. Walked in the cold to a back lot just to show me s couple other cars. Just to make sure I was happy with the purchase.

Great service department as always

Lindsay Sweeney provided me with excellent fast service . thanks

Comfortable waiting room, great service

Randy Kaufman was very understanding and helpful. I felt confident that I was making a wise choice in choosing Ballas Buick and my Envision Avenir. I am very pleased with my choice of car, salesman and dealership

Everyone was very helpful. Its good to be back with Ballas.

All very friendly people in the service department.

As usual, the service was excellent. For me, it is always a family type atmosphere. The care of my vehicle, to include covering my driver's seat to protect it when the mechanic is seated inside adds to my customer satisfaction. I was also notified my tires needed to be replaced. That just demonstrates the inspection details to insure mine, my family's and passenger's safety. What can I say but, "satisfaction with a big thank you!

very Good Service

Service is always top notch. Cody and crew go out of their way.

I go to John Millabaugh for my service advisor. He always advises me right and I get excellent work from the mechanics and staff. Everyone is always polite and helpful.

Enjoyed friendly, timely, excellent service andcare for my vehicle. Pleasant waiting area with hot coffee and snacks, too!

Was charged for more quarts of oil them my vehicle requires charged for 8 only takes 6

Please note that I deal with John in Service and he's outstanding on all levels and goes out of his way to make sure the customer is satisfied. Great Job John!!!

Had a very good experience at the dealership.

Done very quick..Great job!

Met Tony Gibbs at the Toledo auto show. We talked about a specific purchase and what else I would need. He knocked it out of the park and delivered on everything he said he would do. The whole process was quick and easy, great salesman!

We had a scheduled appointment at 8:15 on a Monday - did not get the car back u til 2pm on the following Thursday. And the only thing that you managed to fix was the mobility of the front driver seat. You didn’t fix whatever was causing the check engine light to go on and off and this cost us a total of $252. You kept the car for 4 days and didn’t even fix the reason as to why we brought the car in.

The people that ballast were easy to work with. Everything was done with attention to detail. My car looks great.

As always really GREAT and fast service. A joy to deal with, thanks.

Efficient, good service

Everyone was friendly and helpful from the first visit till I drove off the lot with my new Sierra. Tony Gibbs was easy to deal with, no sales pressure.

Everything was fine. Process went smoothly, quickly and used GM Reward points with no problem.

I didn't have an appointment but luckily they got me in, super appreciative of that beyond words, thank you so much!

It was like pulling teeth to get my tire looked at and fixed. I only had my car for two months. I bought it new but with some miles on it so I barely put any miles on it for it to have had a leak at the "bead" It was a 3 day process to get this fixed and taken care of and then I was charged for the repair

Mark was perfectly patient and supportive of us during the often daunting task of purchasing a new car. Mark listened to what we expressed wanting in a car. He looked and found one being delivered in the future and maintained contact with us. Leading to our eventual purchase!

Fast, friendly service. Fair price. Got greasy footprints on the door sills of my freshly detailed truck.

Dana is fantastic! She taught me everything about my car, she is very personable!!

Great service, and fast!

This was my first time purchasing a car and Tony made the experience all of nothing but easy. He explained everything so that I could understand and made the process very simple

Raja was great to deal with.

Great buying experience. Mark Stevens made everything very easy!

From the minute I rolled in to when I left everything was fantastic

Oil change and tire rotation. Started on time, finished on time. Everyone professional.

they are always available to get me an appointment and the service is excellent

All went well, LOF and tire rotation Service advisors were great Wait time 75 mins, very good Thanks for great service scott

John my service advisor was fantastic he explained everything in great detail very polite and professional could not be more happier than the fine folks at this dealership !!!

Wonderful

none at this time

John M is very honest and professional as service advisor for my GMC Acadia

Grea

Cody was great! Very courteous and kind. Repairs and oil change were completed with professionalism.

The employees at Ballas were the most kind, generous people I have ever had the pleasure of dealing with. I was swarmed with numerous people working together to make everything work for me on my best; interest.Exceptional professionals,Jon Houser, John Millenbaugh, Lars Lucio, and Tim Gladieux, among others were honest and trustworthy. I would recommend Ballas because of these employees.

Purchasing a truck from your dealership was one of the best experiences I have had purchasing a vehicle. It was a pleasure dealing with your staff right on down the the finance department everyone dreads. Top notch service you have over there.

They were able to take care of me right away. Very friendly.

Fast and courteous. Cody ,service advisor assisted in getting me any discounts available.

Service staff has excellent customer service

Always great service very rarely do we have an issue

Every one was very professional and kind it was a pleasure dealing with everyone involved in this purchase.

Had a tire air sensor replaced. Asked them to replace all three of my windshield wipers which they gladly did as well. Great service.

Randy was communicative, informative, well informed and efficient. He made the process of getting my car seamless and has helped my family with cars for years.

Personnel is always friendly. My service was completed sooner than expected.

Lindsay was very helpful!

Nice waiting room, quick service.

Was good; however I asked for my speed limit sign/notification on my dashboard to be reset. When I asked if it was fixed, I was told yes. It did not get fixed, very frustrating.

everyone was very professional

Andy and Derrick provided the best experience I have ever had when purchasing/leasing a vehicle.They answered my questions, took my phone calls promptly and treated me with respect at all times.I was able to conduct my business with Ballas all over the phone and online. They were very considerate of my time schedules and responsibilities. I would highly recommend doing business at Ballas and look forward to future business with them.

My first service at Ballas Buick went very well, service was excellent and service people answered all my questions

Friendly, and efficient. Need to have more financial support as we waited for over an hour to get in to the one financial person. Otherwise all was great

Quick service, no problem's.Thank you.

Nice people to work with.

Dropped off my Vehicle for an oil change and tire rotation everything went as planned

Mark Stevens made buying a vehicle a very pleasant experience. He went out of his way to accommodate any needs I had and was always very quick responding to my questions & concerns.

As always, Dana Dipman is AMAZING! The overall process of trading in my leased vehicle for another one was seamless. Thank You Dana!

I am VERY dissatisfied with the service I received at Ballas Buick. I went in for an oil and filter change and a tire rotation. This was complimentary as this was my first oil change after purchasing a 2026 Encore GX. I'm assuming they did the oil and filter correctly. However, they completely botched the tire rotation. I marked my tires so I could follow the same tire rotation sequence. The owners manual clearly shows how to rotate the tires. Ballas technicians just moved the tires front to back and back to front on each side of the car. This will never provide uniform tire wear. That's not all! When my oil life was reset to 100%, for some unknown reason, they reset the air filter life to 100% without changing the air filter. Finally, when I picked up the car, they didn't even run it through the washer. Not the kind of service I expected.

More pressure than I remember in past.

They kept to my budget, did the necessary work, and kept me informed during the whole process

The team at Ballas made my truck buying experience more comfortable than I could have imagined. Without any pressure of buying, they answered all of my questions and put me in a truck that met my needs, not theirs. They are professional, honest, and sincerely value their customers.

Always good people who know the car business. Glad to have my car services there.

Great experience at Ballas!

Never had a problem after you fix it

John was very courteous and professional. This is the only place I would have maintenance and service done on my vehicle!

Great experience my truck was only there for 1 day and it was fixed and running better

Individualized service that was great as usual

Dana was very helpful and very knowledgeable

I have had a ton of issues with my Yukon 6.2 engine. And Ballas made the absolute best of it. The service dept is wonderful. Very friendly and helpful. And honest. John the advisor is a great asset to that department. So despite the bad situation my car was in, they made it not so terrible and as easy as they could.

Every there was nice and helpful

Excellent

In for an oil change. quick service and a nice car wash.

I brought my car in for some large servicing and John Millanbaugh took care of it. He has been my service adviser for years. He takes care of everything and it is always done right.

I was disappointed that my car wasn’t washed after being serviced. Otherwise, everything went well.

Friendly, personal, professional services and competitive prices!

The lady checking me in was hreat

Excellent , professional staff. Lindsey is great to work with. Appreciate coffee and snacks in the waiting area.

Seems like I keep going back to Ballas vs other dealerships because they treat you with kindness, professionalism with some humor, and most of all the best possible deal without pressuring you.great staff and nice clean showroom!

Our Salesman Raja Youssef was terrific, explained everything in detail and was very professional

On time, courteous and professional

Excellent service

The service on my Envista was completed in a timely manner. John and Lindsey provided very good customer service. Thanks!

I love the personal service that I always receive here. Everyone is great and Dana was very nice.

Very helpful

I had an oil change

Very nice

The changed our oil in under an hour.

Replaced muffler

John Millenbaugh was professional, patient and helpful.

Grea

Great service, as always!

Tech did a great job! Everyone at the dealership was friendly and accommodating! Thank to the Ballas team.

Always a pleasure

Friendly, Courteous and knowledgeable staff! No pressure.

very fast and professional service

It was the easiest process I have ever experienced when buying a car...absolutely top notch!

Very professional from beginning to end

The job is always right. No need to go back and have it redone

Perfection

Eric Teel was fantastic, he really helped me through my buying experience. I found the perfect vehicle at Ballas Buick GMC.

John is always very helpful and good to work with. I can imagine dealing with people's car issues all day can wear on someone, but he always has a good attitude every time I'm there.

Made an appointment for an oil change and tire rotation on April 30th at 1pm. Took about an hour and a half. They did a thorough inspection and everything was good.

Just them

Randy was great. He was thorough in explaining the feature my new vehicle had. I would buy another vehicle from him.

Service was prompt

On time

Lindsay is a very good listener and gets done what is told about my car.

Quick repair

Things started off a little rough. However I ended the journey with an awesome new truck. Between Jeff, Tim, and Derrick my salesman they made sure to make my experience a good one. Thank you gentlemen. I will likely be back for my next purchase.

Dana was very knowledgeable and efficient will definitely use her again on my next purchase

Thank you so much for when I called that Thursday that I learned my battery had a dead cell and I needed to take care of it. Called Buick to check on warranty and yes it was still covered. Fine I had to pay 60 something for installation better than paying for a new battery. They got me in right away and double checked yes the battery was replaced and it only took a hour. This was my wife car and thanks for taking car of the car so she won't get stranded.

The Service advisor was very informative about the process and kept me informed of the progress of getting my vehicle operating

I had my car towed to Ballas and they were able to get it in right away and repaired. John was a great service advisor.

Matt Cunningham did an exceptional job at finding me what I wanted and made the process as smooth as possible. Andy Carter was great in finance as well. Hands down the best dealership from the top down in Toledo.

Great customer experience! The staff at Ballas were quick, efficient, and were quick to respond to questions.

Always friendly

Work completed expeditiously and accurately. Only took about 1 hour. Car was washed also.

Their sales and financing team did a great job. My sales rep, Ciara, was very helpful and her team worked through the sales process quickly. They were professional and I'd definitely recommend them to friends.

It was great

Cody did an excellent job taking care of my Canyon!

All of the staff at Ballas was so friendly and made our vehicle buying experience wonderful. Our salesman Derek made the process so fast and easy which is exactly what we wanted and also followed up with us to make sure we were enjoying our car. Our overall experience was very pleasant and we will definitely return in the future when looking to buy another car.

Dana did a wonderful job helping us select our new Terrain. She was very knowledgeable explaining the dash system in the car.

Personal service is great. People are very nice. It just took a long time to get the issues resolved.

They were attentive to my needs

Everyone friendly and professional. My car was serviced in a timely manner.

I worked with Matt Cunningham on getting a specific truck. Matt went very much beyond my expectations to get me what I was looking for in a very difficult market. I could not have asked for a better experience!

Had the vehicle I've been looking for and made the deal!

I stopped in for a problem with my car and it needed an oil change and I asked him if I could get it done right away and they said if you could hang out for a few minutes they would work it in

Matt Cunningham and the team at Ballas were top level and the transaction went smooth and easy, I would recommend others to visit this team at Ballas for all their vehicle needs, above and beyond!!!

Randy was great!!! Smoothest purchase ever!!!

Derrick was very helpful

I stopped in a couple weeks ago to see an Acadia Denali Ultimate. From the moment I walked in the door, I was impressed with the professionalism and knowledge of everyone I encountered. Josh and Tim kept in contact with me and found me EXACTLY what I wanted at a great price. Andy was great to work with, too! I would definitely come back and recommend Ballas to my friends for a no pressure, upfront, easy car buying experience.

Service was fast and excellent. We are very happy and will highly recommend seeing Derrek for all their vehicle needs!

The oil cap was left off after my oil change. I returned to the dealership to find oil all over the engine and insulator. I was inconvenienced by returning back to the dealer the same day and again a day later even though the dealership tried to make it right, I am not unsure if I will bring my car back for service. I was scheduled to take a road trip the next day and if I didn’t drive it after my original appointment this issue could’ve left me on the side of the road.

Courteous staff (Phone receptionist, service shop, check-in associate John, and courtesy driver Mike), quick service, created the text when my car was finished, and the courtesy vehicle drive to work and back is one reason I keep coming back. Ballad Buick GMC is always top-notch!

Salesman were very nice welcoming understanding respectful of your patience and time

As usual, excellent customer service. I was notified about what was needed for approval. Was asked questions to clarify need before service. Just excellent!

Great experience. They delivered my new card directly to my front door.

Ciarra was a pleasure to deal with and Andy is amazing

My experience with Ballas Buick GMC was top notch! I felt very informed in my decision to buy my new Envista! They helped me explore my options and in the end I had a great understanding of the features of the vehicle I chose and I felt very informed in the financing process as well. I highly recommend Ballas Buick GMC!

Josh did a fantastic job working with us.

I have been coming to Ballas for the last 8 years to lease a vehicle. Randy Kaufman is my sales person he is very helpful and I am always confident it the vehicle that I lease. The service department staff are always helpful and take good care of my vehicle needs. I recommend Ballas to all my family and friends!

Dana did an outstanding job, as usual, in educating us about our new car. Dana and her co-workers did a great job preparing our new care in a short amount of time as we live two hours away. Everything was wrapped up and ready and we were able to drive away in our new car the same afternoon. We have purchased several vehicles from BALLAS, and Dana, and once again, they did not disappoint. Thank you.

Friendly, prompt, professional.

Everyone was great

Everything seems fine except all liquids were not checked. Immediately following service, my windshield washer fluid light came on so then I had to go buy some to deal with it.

Professional, great work, courteous and work done in a timely manner.

Randy did a great job selling my car to me

Very courteous staff, friendly and knowledgeable

Everyone was friendly & knowledgeable.

Good but they didn't wash the car

Very pleasant experience, friendly staff,

Always great service

We loved the kindness everyone showed to us especially our sweet & beautiful salesgirl, Ciarra!

Check in and check out were efficient and easy. Service rep was friendly. Went to their waiting room which was clean, had restrooms right there, free coffee provided.

This was one of the best experiences I have ever had buying a car. Ciarra DuBois is a wonderful salesperson who listened to what my expectations were and what I needed before selling me a car. I have had bad experiences with previous salespeople and other cars. This car purchase could not have been done better. I have already sung her praises to everyone I know and I hope others will be meeting with her to get a new vehicle. Ballas is lucky to have her on their team.

Derek was very informative. He answered all our questions, was very accommodating. Made sure we we satisfied with my purchase before we left, and said we can call him anytime if there was anytime else he could do for me.

Always provided great Service on my 2022 Buick Envision when I bring it in for scheduled maintenance or some other reason. One of the many reasons why are family has been customers for over 40-years!

I explained to Sierra I dislike dealerships and I wasn’t a quick easy experience. She Gabe me exactly what I wanted. 5 stars ⭐️

We had a wonderful experience! We really appreciated how timely our appointment was while we waited for our vehicle. The waiting area is clean, comfortable, and welcoming, with a TV, coffee, cookies, and Wi-Fi—everything you need to make the wait pleasant. Lindsey and everyone we interacted with were so friendly, personable, and professional. They made us feel welcomed and took great care of us. We truly appreciate the excellent customer service and will definitely be back!

Had an oil change and Lindsay was great very professional and helpful will recommend Ballas GMC service dept at everyone.

Service department got me in when I did not have a appointment took care of issue. Thanks again!!

I have a lot more faith over here. The people are kind, considerate, and I thank you for this.

The experience was fantastic! The team even delivered the vehicle to me!

Very friendly staff

Always do great work in a timely fashion

Great

Fix my tire w a rubber plug. Didn’t even charge me for it. That’s good service.

Good service was fast,

Great customer service. Randy was very easy to work with and made car buying easier

Friendly, fast service

Time of scheduled appointment was kept and service was friendly and quick. Very satisfied.

Comvenient

Everyone is so welcoming. Love working with Ballas

Great service Cody is excellent !!!!!

Good

All my services have been great

Clean, professional, friendly.

Great experience working with Derrick

Very good service and pleasant employees

Great

friendly staff mark stevens was very helpful and very knowledgeable about the vehicle i purchased

Everyone was helpful and made it easy. I love my new car.

It was nice and professional and fast service

I brought my Buick Regal in for a diagnostic after it broke down. The needed repair well exceeded the value of the vehicle, so I decided to not repair it and sell it for scrap. They waived the cost of the diagnostic and allowed me to leave the vehicle on the lot while I sorted out junking it.