Our Reviews

Personnel is always friendly. My service was completed sooner than expected.

Everything was done quickly and everyone I dealt with was very courteous!

They were friendly & accommodating

Raja was great to work with, he had my trade quickly appraised while I did a test drive and took care of business. I am a active Ford employee with the A plan and Raja sold me a GMC 2500HD, that should say it all.

Dana did a great job getting us the vehicle we wanted at the payment we needed

Service was performed in a speedy time and very well done

Good customer service.

I came in for an oil change and tire rotation. That went well. My car is a leased car and the day before my oil change the back windshield wiper stopped working. I asked if they could quickly look at it thinking maybe something was loose and I was told "no" I had to make another appointment. My time is just as precious as the next and I do not have that time. This happened before when the radio would just randomly stop working. I was told then that I had to bring it in as soon as the problem occurred so they could see what happened. So I was supposed to just stop, turn around and head to Ballas. Not acceptable

The team worked with us well on a simultaneous Body Shop/Insurance Claim

Car looks great. Everyone friendly and respectful. Calmed down my nervousness.

It was there from July 3rd until around the 17th. Not your fault the insurance company. Thank you John for keeping us posted. It's running great.

Had a great experience with the salesmen to the credit dept. Very helpful and also set up my phone to the on board screen. Thank for all your help

Friendly, courteous, professional & had a coffee in front of me in seconds

I was quoted over the phone $89.99 for an oil change for my 2016 Corvette. I explicitly told the girl it was a 2016 Corvette.She asked me how many quarts of oil it took. I told her I had no idea as this was my first oil change on it since I bought it used. Dave White quoted me $140 for the same so I went with Ballas as I have had all my other vehicles oil changed there in the past and have bought vehicles from them in the past. Always did a good job in the past. I go to pick up my car and the girl tells me it cost $195 which included my $20 coupon I gave them when I came in. She looked at me like I was lying about the quote. If nothing else I feel they should at least match the price Dave White quoted me. I understand the vehicle took 10 quarts of oil so I get the additional charge there but not an additional $125 as quoted. I told her she should instruct the girls setting the appointments about proper pricing. I will not get an oil change there or buy another vehicle there unless something fair is done. It isn't even about the money but the shock I got when I was charged a different price than quoted.

randy kaufman was fantastic as usuall!!!!

Service experience was good/great. But waiting room experience was awful.

Everyone I made contact with was very friendly and professional!!

Maintenance person seemed uncaring and rude. I won't be getting Maintenance there any longer.

Not helpful with my situation

Derek was extremely helpful to the whole process, keeping me informed of everything that was going on and making sure we were comfortable the entire time

Friendly and fast service.

We are always completely satisfied with our service and treatment. John takes such good care of us.

In and out, good to go

Salesman was helpful, polite and patient.

Great as always. Thank you

Was there for service. Was treated wonderful. Sales people all very friendly as I visited the show room

Tony was outstanding. We had a much different experience at Cronin in Perrysburg. We were told that the "interior color we wanted on our Envista Avenir was not available" by Charlie Cronin. I made 1 phone call to another dealership and found that to be untrue. Charlie was not unkind, but continued to pressure me to buy a vehicle that I wasn't sure I wanted. I saw online that Ballas had one available on the lot that had the interior I wanted - and man am I glad we made the trip. It felt like we mattered and Tony really made me feel like he wanted to work. My business was definitely earned.

Randy Kaufman was very understanding and helpful. I felt confident that I was making a wise choice in choosing Ballas Buick and my Envision Avenir. I am very pleased with my choice of car, salesman and dealership

Everyone was very helpful. Its good to be back with Ballas.

All very friendly people in the service department.

Good

Spot on

Good experience

From start to finish the service, transmission replacement, was done impeccably. Truck drove like a new truck when it was finished

I’ve never bought a car so smoothly before! Outstanding service. Mr Youself was my salesmen and he was awesome

Service completed ahead of schedule

Tony has helped me find 2 new vehicles this year. They are wonderful and reliable. He helped my husband and I find a new vehicle. We're very impressed with our purchase! Tony is a reputable salesman and very easy to work with. You tell him what you want and he'll make it happen! Definitely recommend. The other staff at Ballas are wonderful to work with and explain every process of the car buying experience in-depth. I recommend this place to anyone who is looking for a vehicle.

Outstanding could not be happier with the entire experience.

Good

They were great

The entire experience was awful, and I regret buying this vehicle. I should have trusted my instincts when I questioned the manager's integrity during the initial phone call. Nothing was explained properly, and everything seemed shady. My financing turned out to be a scam—I was given the highest interest rate without even having my credit report checked, which I only found out after signing everything. Now I'm stuck with high financing when I could have secured a much lower rate through my own bank. I was told there wouldn't be a penalty for canceling the financing, but GM Financial says otherwise. I was also misled about taxes not being included in the financing, which I now have to cover out of pocket. This was apparently how the manager "sweetened" the deal by showing me new numbers. I feel completely scammed and wish I had never made this purchase. To make matters worse, the vehicle itself has issues—the right mirror alert only works part of the time, the engine-off feature doesn’t always engage (even though it’s activated), and the CarPlay needs resetting half the time I use it, something I’ve never experienced with other vehicles. I received four calls on the day of purchase to secure my business, but not a single follow-up to check on my satisfaction since then.

We had a scheduled appointment at 8:15 on a Monday - did not get the car back u til 2pm on the following Thursday. And the only thing that you managed to fix was the mobility of the front driver seat. You didn’t fix whatever was causing the check engine light to go on and off and this cost us a total of $252. You kept the car for 4 days and didn’t even fix the reason as to why we brought the car in.

The people that ballast were easy to work with. Everything was done with attention to detail. My car looks great.

Dana was very patient, made the process easy and helped me find the right priced vehicle that fit my current needs.

Easy to do

Had car for less than year. 3rd time had to bring in for check engine light. One day after this last time, now I’m getting service park assist fault on car. This purchase vehicle has been awful.

Tony was very friendly and knowledgeable. He made my car buying experience very easy.

Randy Kaufman was excellent, very professional and very helpful in making my decision. I absolutely love my new car. 1st time owning a Buick and I am very impressed.

.

Everyone is always great! They do everything they can to help!

Mark was wonderful!! My experience was wonderful and top notch!! No complaints!!

Was extremely impressed with staff and my sales guy Tony very helpful

You found things I did not know were bad and needed fixed.

Mark Stevens was great person to work with, great job Mark.

Just in for an oil change and tire rotation, always like to visit with the salesmen while waiting and drooling over the new trucks. Maybe some day! Lol.

Quickly service was in and out

In and out

Tech did a great job! Everyone at the dealership was friendly and accommodating! Thank to the Ballas team.

good service

This was my first time purchasing a car and Tony made the experience all of nothing but easy. He explained everything so that I could understand and made the process very simple

Oil change tire rotation

Friendly, Courteous and knowledgeable staff! No pressure.

great experience from start to finish-

Was happy with my purchase

John was very accommodating and my car came out great.

Experience was very quick and easy no hassles very direct salesman. Got the job done!!

BALLAS did a great job!!

I waited an hour and forty five minutes for my scheduled oil change.

As usual, the service was excellent. For me, it is always a family type atmosphere. The care of my vehicle, to include covering my driver's seat to protect it when the mechanic is seated inside adds to my customer satisfaction. I was also notified my tires needed to be replaced. That just demonstrates the inspection details to insure mine, my family's and passenger's safety. What can I say but, "satisfaction with a big thank you!

Service is always top notch. Cody and crew go out of their way.

Great service department as always

Everyone was friendly and helpful from the first visit till I drove off the lot with my new Sierra. Tony Gibbs was easy to deal with, no sales pressure.

Everything was fine. Process went smoothly, quickly and used GM Reward points with no problem.

I didn't have an appointment but luckily they got me in, super appreciative of that beyond words, thank you so much!

Service was completed in a timely manner.

Lindsay Sweeney provided me with excellent fast service . thanks

The dealership was clean the service department also the service Tech. was inviting and he took care of me quickly

It was nice but 3 long days

Very courteous

As always really GREAT and fast service. A joy to deal with, thanks.

Enjoyed friendly, timely, excellent service andcare for my vehicle. Pleasant waiting area with hot coffee and snacks, too!

It was like pulling teeth to get my tire looked at and fixed. I only had my car for two months. I bought it new but with some miles on it so I barely put any miles on it for it to have had a leak at the "bead" It was a 3 day process to get this fixed and taken care of and then I was charged for the repair

I’ve been going to the service department for 6 years and I never had a bad experience.

Came in for an oil change had questions about another vehicle that I had purchased and got the answers I needed

they are always available to get me an appointment and the service is excellent

All went well, LOF and tire rotation Service advisors were great Wait time 75 mins, very good Thanks for great service scott

Fast, friendly service. Fair price. Got greasy footprints on the door sills of my freshly detailed truck.

Dana is fantastic! She taught me everything about my car, she is very personable!!

My first service at Ballas Buick went very well, service was excellent and service people answered all my questions

Excellent , professional staff. Lindsey is great to work with. Appreciate coffee and snacks in the waiting area.

Was charged for more quarts of oil them my vehicle requires charged for 8 only takes 6

Please note that I deal with John in Service and he's outstanding on all levels and goes out of his way to make sure the customer is satisfied. Great Job John!!!

Purchasing a truck from your dealership was one of the best experiences I have had purchasing a vehicle. It was a pleasure dealing with your staff right on down the the finance department everyone dreads. Top notch service you have over there.

Service is prompt and employees friendly. My only concern was the cost for replacing two windshield wipers. Over $70 for two was a bit unsettling. Next time I will ask the cost prior to the service. I

Always good people who know the car business. Glad to have my car services there.

Done very quick..Great job!

Met Tony Gibbs at the Toledo auto show. We talked about a specific purchase and what else I would need. He knocked it out of the park and delivered on everything he said he would do. The whole process was quick and easy, great salesman!

Service staff has excellent customer service

John my service advisor was fantastic he explained everything in great detail very polite and professional could not be more happier than the fine folks at this dealership !!!

Every one was very professional and kind it was a pleasure dealing with everyone involved in this purchase.

On time, courteous and professional

Individualized service that was great as usual

John M is very honest and professional as service advisor for my GMC Acadia

Great service, and fast!

Get experience all around ..

Raja was great to deal with.

Great buying experience. Mark Stevens made everything very easy!

From the minute I rolled in to when I left everything was fantastic

Courteous quick Thank you

Oil change and tire rotation. Started on time, finished on time. Everyone professional.

Comfortable waiting room, great service

Had a very good experience at the dealership.

Friendly, and efficient. Need to have more financial support as we waited for over an hour to get in to the one financial person. Otherwise all was great

The experience was fantastic! The team even delivered the vehicle to me!

Never had a problem after you fix it

The job is always right. No need to go back and have it redone

Excellent service

The service on my Envista was completed in a timely manner. John and Lindsey provided very good customer service. Thanks!

Everything seems fine except all liquids were not checked. Immediately following service, my windshield washer fluid light came on so then I had to go buy some to deal with it.

Everyone was friendly and the service was amazing, I told Mark Stevens what I wanted and I needed it by the end of the week and he delivered, had the truck I wanted next day and everything after was smooth and timely. I cannot stress enough how wonderful the staff is and I have shared my experience with friends and family, I will always recommend Ballas to others from now on. Thank you so much.

Randy Kaufman was the best salesman i could ask for. From the moment I came in he was helpful and professional. He treated me with kindness and I felt that he did everything he could to not only put me in the perfect vehicle but to make sure I got the best deal possible. When my 3 year lease is up I hope to be able to discuss my next vehicle with Randy again.

Tony Gibbs was very helpful and the experience was good. I would recommend Ballas to anyone looking for a new car.

Efficient, good service

Everything went fast and easy!! Everyone was helpful and nice!

They were able to take care of me right away. Very friendly.

Great experience at Ballas!

Always great service very rarely do we have an issue

Mark Stevens made buying a vehicle a very pleasant experience. He went out of his way to accommodate any needs I had and was always very quick responding to my questions & concerns.

Nice waiting room, quick service.

Was good; however I asked for my speed limit sign/notification on my dashboard to be reset. When I asked if it was fixed, I was told yes. It did not get fixed, very frustrating.

Professional, great work, courteous and work done in a timely manner.

Tony did a great job

Everyone that spoke with my Wife treated her with respect and kindness and didn’t treat her like a stupid woman. They showed the same kindness to me as well. I had questions and concerns about certain things and everyone was honest with me which I respected alot.

It was the easiest process I have ever experienced when buying a car...absolutely top notch!

Mark was perfectly patient and supportive of us during the often daunting task of purchasing a new car. Mark listened to what we expressed wanting in a car. He looked and found one being delivered in the future and maintained contact with us. Leading to our eventual purchase!

Everyone was great

The lady checking me in was hreat

Seems like I keep going back to Ballas vs other dealerships because they treat you with kindness, professionalism with some humor, and most of all the best possible deal without pressuring you.great staff and nice clean showroom!

Our Salesman Raja Youssef was terrific, explained everything in detail and was very professional

John was very courteous and professional. This is the only place I would have maintenance and service done on my vehicle!

none at this time

Every there was nice and helpful

Excellent

In for an oil change. quick service and a nice car wash.

They kept to my budget, did the necessary work, and kept me informed during the whole process

Quick service, no problem's.Thank you.

Nice people to work with.

Had a tire air sensor replaced. Asked them to replace all three of my windshield wipers which they gladly did as well. Great service.

Very friendly staff

Very professional from beginning to end

Randy was communicative, informative, well informed and efficient. He made the process of getting my car seamless and has helped my family with cars for years.

Always do great work in a timely fashion

John is always very helpful and good to work with. I can imagine dealing with people's car issues all day can wear on someone, but he always has a good attitude every time I'm there.

I love the personal service that I always receive here. Everyone is great and Dana was very nice.

Very helpful

More pressure than I remember in past.

Comvenient

I brought my car in for some large servicing and John Millanbaugh took care of it. He has been my service adviser for years. He takes care of everything and it is always done right.

I was disappointed that my car wasn’t washed after being serviced. Otherwise, everything went well.

Randy was great. He was thorough in explaining the feature my new vehicle had. I would buy another vehicle from him.

very fast and professional service

Good service and in a timely manner.

Fast and courteous. Cody ,service advisor assisted in getting me any discounts available.

I have a lot more faith over here. The people are kind, considerate, and I thank you for this.

Dropped off my Vehicle for an oil change and tire rotation everything went as planned

Wonderful

Great experience my truck was only there for 1 day and it was fixed and running better

Personnel is always friendly. My service was completed sooner than expected.

Dana was very helpful and very knowledgeable

Perfection

Eric Teel was fantastic, he really helped me through my buying experience. I found the perfect vehicle at Ballas Buick GMC.

Fix my tire w a rubber plug. Didn’t even charge me for it. That’s good service.

Great customer service. Randy was very easy to work with and made car buying easier

Things started off a little rough. However I ended the journey with an awesome new truck. Between Jeff, Tim, and Derrick my salesman they made sure to make my experience a good one. Thank you gentlemen. I will likely be back for my next purchase.

Very good service and pleasant employees

Grea

Cody was great! Very courteous and kind. Repairs and oil change were completed with professionalism.

Great

Lindsay was very helpful!

The employees at Ballas were the most kind, generous people I have ever had the pleasure of dealing with. I was swarmed with numerous people working together to make everything work for me on my best; interest.Exceptional professionals,Jon Houser, John Millenbaugh, Lars Lucio, and Tim Gladieux, among others were honest and trustworthy. I would recommend Ballas because of these employees.

I had an oil change

Great service, as always!

It was great

The Service advisor was very informative about the process and kept me informed of the progress of getting my vehicle operating

I had my car towed to Ballas and they were able to get it in right away and repaired. John was a great service advisor.

Matt Cunningham did an exceptional job at finding me what I wanted and made the process as smooth as possible. Andy Carter was great in finance as well. Hands down the best dealership from the top down in Toledo.

Ciarra was a pleasure to deal with and Andy is amazing

Very courteous staff, friendly and knowledgeable

Everyone was friendly & knowledgeable.

As always, Dana Dipman is AMAZING! The overall process of trading in my leased vehicle for another one was seamless. Thank You Dana!

I am VERY dissatisfied with the service I received at Ballas Buick. I went in for an oil and filter change and a tire rotation. This was complimentary as this was my first oil change after purchasing a 2026 Encore GX. I'm assuming they did the oil and filter correctly. However, they completely botched the tire rotation. I marked my tires so I could follow the same tire rotation sequence. The owners manual clearly shows how to rotate the tires. Ballas technicians just moved the tires front to back and back to front on each side of the car. This will never provide uniform tire wear. That's not all! When my oil life was reset to 100%, for some unknown reason, they reset the air filter life to 100% without changing the air filter. Finally, when I picked up the car, they didn't even run it through the washer. Not the kind of service I expected.

Good service was fast,

everyone was very professional

Andy and Derrick provided the best experience I have ever had when purchasing/leasing a vehicle.They answered my questions, took my phone calls promptly and treated me with respect at all times.I was able to conduct my business with Ballas all over the phone and online. They were very considerate of my time schedules and responsibilities. I would highly recommend doing business at Ballas and look forward to future business with them.

Dana was very knowledgeable and efficient will definitely use her again on my next purchase

Thank you so much for when I called that Thursday that I learned my battery had a dead cell and I needed to take care of it. Called Buick to check on warranty and yes it was still covered. Fine I had to pay 60 something for installation better than paying for a new battery. They got me in right away and double checked yes the battery was replaced and it only took a hour. This was my wife car and thanks for taking car of the car so she won't get stranded.

Service was prompt

Always friendly

Great customer experience! The staff at Ballas were quick, efficient, and were quick to respond to questions.

On time

Service was fast and excellent. We are very happy and will highly recommend seeing Derrek for all their vehicle needs!

The oil cap was left off after my oil change. I returned to the dealership to find oil all over the engine and insulator. I was inconvenienced by returning back to the dealer the same day and again a day later even though the dealership tried to make it right, I am not unsure if I will bring my car back for service. I was scheduled to take a road trip the next day and if I didn’t drive it after my original appointment this issue could’ve left me on the side of the road.

Everyone was helpful and made it easy. I love my new car.

My experience with Ballas Buick GMC was top notch! I felt very informed in my decision to buy my new Envista! They helped me explore my options and in the end I had a great understanding of the features of the vehicle I chose and I felt very informed in the financing process as well. I highly recommend Ballas Buick GMC!

Josh did a fantastic job working with us.

I have been coming to Ballas for the last 8 years to lease a vehicle. Randy Kaufman is my sales person he is very helpful and I am always confident it the vehicle that I lease. The service department staff are always helpful and take good care of my vehicle needs. I recommend Ballas to all my family and friends!

Their sales and financing team did a great job. My sales rep, Ciara, was very helpful and her team worked through the sales process quickly. They were professional and I'd definitely recommend them to friends.

Derrick was very helpful

I stopped in a couple weeks ago to see an Acadia Denali Ultimate. From the moment I walked in the door, I was impressed with the professionalism and knowledge of everyone I encountered. Josh and Tim kept in contact with me and found me EXACTLY what I wanted at a great price. Andy was great to work with, too! I would definitely come back and recommend Ballas to my friends for a no pressure, upfront, easy car buying experience.

All my services have been great

Randy did a great job selling my car to me

Clean, professional, friendly.

Good but they didn't wash the car

Work completed expeditiously and accurately. Only took about 1 hour. Car was washed also.

Great

friendly staff mark stevens was very helpful and very knowledgeable about the vehicle i purchased

Cody did an excellent job taking care of my Canyon!

Made an appointment for an oil change and tire rotation on April 30th at 1pm. Took about an hour and a half. They did a thorough inspection and everything was good.

Grea

Great experience. They delivered my new card directly to my front door.

Great experience working with Derrick

I have the wheel and tire package for my truck and got a flat tire on the highway. I was able to drop my tire off late and have it ready the next day, especially sine the tire was not in stock. Thank you for your speedy response.

Friendly and fast service

Friendly no nonsense dealing. Very professional and pleasant to work with.

Everything went well.

very Good Service

The service that I had was very good, but it took over 4 hours to get it taken care of. I only had a oil change and a tire evaluation done.

Very perfessional, yet made me feel at home. Great guys all around. Walked in the cold to a back lot just to show me s couple other cars. Just to make sure I was happy with the purchase.

Great service

Always a pleasure

I go to John Millabaugh for my service advisor. He always advises me right and I get excellent work from the mechanics and staff. Everyone is always polite and helpful.

Love that the owners are around and take time to talk to you

This was the best experience I’ve had buying a new car. I was in and out in no time. Andy, Zac and Derek were incredible.

The process was pretty painless. Salesman wasn't pushy at all. Love my new wheels.

They are the best. Always friendly and as fast as possible. And communicate well. They squeezed me in on oil change emergency this time. Greatly appreciated

Very satisfied

Fast, friendly, courteous

They treated me incredible and the whole experience felt like I was a VIP or one of their most valued customers, even though it was my first purchase from them.